Job ID: 10399
Location: Bartlesville, OK
Category: IT
Employment Type: Contract
Date Added: 03/11/2025
Job Description
Helpdesk Technician
Location: Bartlesville, OK
Responsibilities May Include
• Troubleshooting and Point-Of-Sale hardware, software and/or network connectivity issues.
• Facilitating customer supply requests based on guidelines developed by Customer Supply Management (CSM).
• Supporting consumers and Marketer/Dealer through retrieval requests and chargeback inquiries in Credit Card Settlement System.
• Supporting Marketer/Dealer inquiries concerning credit card batch totals and reconciliation.
• Maintain appropriate paperwork and records and required to meet established job performance targets which include customer service, productivity and quality standards.
• Maintain technical proficiency in all software, hardware and web-based software and platforms assigned and applicable to the role.
• Supporting Marketer/Dealer requests regarding extranet sites (Bizlink / Lubestream).
Position Requirements Basic/Required:
• Legally authorized to work in the job posting country
• High School Diploma or GED equivalent
• Willing and able to be available for any current shift, including overnight (8pm to 8am), evenings, weekends, and holidays
Preferred:
• Marketing business insight
• Familiarity with EPOS equipment
• Demonstrated ability to effectively work within a team environment
• 1 or more years of Information Systems Help Desk / Support experience
• Knowledge of communication devices/methods such as Broadband, VSAT, and DSL
• Access to and knowledge of downstream systems which interface with the Credit Card System
• Intermediate knowledge of all Microsoft Office software applications
• Intermediate knowledge of computer, DSL and VSAT hardware
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to learn other software and web-based applications per the requirements of this role
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and computer products
• Ability to write professional reports, business correspondence and procedure manuals
• Ability to effectively present detailed information and respond to questions from groups of managers, clients, and/or customers
• Excellent interpersonal and communication skills
