Job ID: 9800
Location: Oklahoma City, Oklahoma
Category: IT
Employment Type: Contract
Job Description
Location: Oklahoma City, OK
Description
Provide technical assistance to end-users by diagnosing and resolving hardware, software, and network issues. Employee will install, configure, and maintain computer systems and peripherals, assist with hardware refresh projects, and support the on-boarding of new employees. Additionally, they document support activities within our ticketing system and escalate complex problems to higher-level IT staff as necessary.
Education/Experience
- Associates degree in computer related field or equivalent training required
- Entry level
- 2 years experience required
- Experience with large scale hardware refresh projects
Responsibility level
- Exercises minimal independent judgment with direction from teammates and supervisor
Skills
- Strong verbal and written communication skills, with excellent problem-solving abilities, customer service orientation, and interpersonal skills (Required).
- Ability to work independently, manage time effectively, and pay close attention to detail to ensure permanent resolution of end-user requests (Required).
- Basic understanding of circuit boards, processors, electronic equipment, and computer hardware and software (Preferred).
- Proficiency in computer software, including configuration management, desktop communications, operating systems, and internet directory services (Typically required).
- Specific experience with Active Directory, SCCM, ServiceNow, AppV, Citrix, PowerShell, and BitLocker (Preferred).
Major Job Duties and Responsibilities
- Assist with hardware refresh projects, including the replacement of monitors, desktops, and laptops for end-users.
- Facilitate the on-boarding process for new employees by providing and setting up all necessary hardware according to their job roles.
- Troubleshoot and resolve technical issues reported by end-users that could not be resolved remotely by the Service Center.
- Provide deskside support and respond to user inquiries regarding software and hardware operations, typically addressing issues of lower complexity.
- Image computers and install required software as needed.
- Maintain accurate records of daily work assigned, issues encountered, remedial actions taken, and other activities.
- Must be able to bend, stoop frequently.
- Must be ablet to lift at least 40 pounds.
