Job ID: 10371
Location: El Paso, Texas
Category: Administrative
Employment Type: Contract
Date Added: 03/07/2025
Job Description
Location: El Paso, TX or Austin, TX
Description
- Act as principal point-of-contact for Builders and growth-based customer via inbound phone, email and web communication.
- Performs growth support including order intake, order status updates, communicating schedule availability and setting up customer accounts related to new services and meter sets.
- Research and reconcile customer order activity utilizing systems including but not limited to: Banner, Microsoft Dynamics, Email, Phone, PCAD, and Maximo.
- Collaborate with engineering, scheduling, field operations and other groups as needed to assist growth customers.
- Ensure delivery of customer service through fast and accurate response to customer requests and inquiries with the ability to take feedback and utilize suggestions to achieve desired outcome.
- Maintain logs and/or records including but not limited to: Service orders, New meter sets, Elevated Pressure Requests, Builder Billing, Miscellaneous customer correspondence, Accounts requiring follow-up actions.
- Research, compile, maintain, and/or prepare reports and correspondence including but not limited to: Customer correspondence, Customer assistance reports, Complaint records, Monthly and annual complaint reports, Account/identity verifications, Bill breakdowns, Customer complaints, Letters of Credit (irrevocable and regular), Life-threatening claims.
- Regular and reliable attendance is required.
- May be required to perform additional duties as assigned.
Requirements
- Good social skills with a focus on customer satisfaction
- Ability to effectively communicate in a respectful and assertive manner
- Polished phone demeanor, tone and etiquette is required
- Ability to perform in a demanding and changing work environment
- Ability to multi-task, including interacting with customers while simultaneously navigating the customer information system, scheduling orders and documenting calls
- Maintain and promote a positive attitude while meeting productivity goals
- Comfortable working with computers and web-based applications
- Strong organization, attentive to details and time management skills
- Accurate typing
- Excellent verbal and written communication
- Possess skills to research and problem solve to resolution
- Previous experience in a customer service-oriented role preferred
