Job ID: 10216
Location: Oklahoma City, Oklahoma
Category: IT
Employment Type: Contract
Date Added: 02/04/2025
Job Description
Location: Oklahoma City
Description
Provide technical assistance to computer system users. Specialists are responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. The technical skills include knowledge of electronic equipment and computer software.
Education/Experience
- Associates degree in computer related field or equivalent training required
- Entry level
- 2 years experience required
Responsibility level
- Exercises minimal independent judgment with direction from supervisor
Skills
- Verbal and written communication skills, problem solving skills, customer service and interpersonal skills (Required)
- Basic ability to work independently and manage one’s time (Required)
- Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software (Preferred)
- Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software (Typically required)
Major Job Duties and Responsibilities
- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
- May install software or perform hardware testing remotely
- Enter commands and observe system functioning to verify correct operations and detect errors
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
