Job ID: 9840
Location:
Category: IT
Employment Type: Contract
Date Added: 10/13/2024
Job Description
Location: Remote
Description:
The Software Packager will be responsible for creating, maintaining, testing, and deploying software packages across multiple environments using tools such as Microsoft Endpoint Configuration Manager (MECM) / SCCM, Intune, PatchMyPC. This role requires advanced proficiency in scripting and troubleshooting along with collaborating with various stakeholders to ensure seamless software deployment and management. The Software Packager will also create and update Knowledge Base articles for users, packagers, and support teams, providing guidance on installations, troubleshooting, and package management.
Essential Functions and Responsibilities
- Create, test, and deploy software packages following established software guidelines.
- Utilize PowerShell to script software installs including all prerequisites, configurations, or items required for successful deployment.
- Consult with application owners, business owners, or requestors to gather requirements, instructions, and configurations necessary for software packaging and deployment.
- Update and retire applications, Active Directory groups, task sequences, collections, and deployments to maintain multiple SCCM environments.
- Troubleshoot and resolve issues related to software packaging, SCCM client, or application deployments.
- Verify successful deployments, address issues, report and remediate failures.
- Develop and maintain Knowledge Base articles detailing software installation procedures, troubleshooting steps, and package information for users, packagers, and support teams.
- Follow established packaging standards for each environment, ensuring consistency and compliance.
- Complete assigned tasks or incidents, collaborating with the packaging team or other IT personnel as needed to address technology and support issues.
- Collaborate with Package team on technology and support issues
Knowledge, Skills and Abilities
- Proficient in using MECM / SCCM, Intune, PatchMyPC or other technologies for software packaging and deployment.
- Advanced PowerShell scripting skills for automating software installations, configurations, and troubleshooting.
- Strong understanding of Windows 10 and Windows 11.
- Experience with troubleshooting software installation issues and SCCM client issues.
- Excellent analytical and problem-solving abilities.
- Strong communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders.
- Ability to work independently and collaboratively within a team environment.
- Strong attention to detail and adherence to standards.
